{"id":6555,"date":"2026-06-16T10:03:18","date_gmt":"2026-06-16T14:03:18","guid":{"rendered":"https:\/\/voysisone.com\/?p=6555"},"modified":"2026-07-22T10:17:48","modified_gmt":"2026-07-22T14:17:48","slug":"etude-de-cas-clinique-medicale","status":"publish","type":"post","link":"https:\/\/voysisone.com\/fr\/etude-de-cas-clinique-medicale\/","title":{"rendered":"\u00c9tude de cas : Comment une clinique m\u00e9dicale a am\u00e9lior\u00e9 les soins aux patients en \u00e9liminant les appels manqu\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6555\" class=\"elementor elementor-6555 elementor-6554\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5b589 e-flex e-con-boxed e-con e-parent\" data-id=\"6c5b589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a62067 elementor-widget elementor-widget-heading\" data-id=\"4a62067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand chaque appel compte, en manquer un n\u2019est pas une option<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c56f5 elementor-widget elementor-widget-text-editor\" data-id=\"d6c56f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour les <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">cliniques m\u00e9dicales<\/a>, chaque appel t\u00e9l\u00e9phonique repr\u00e9sente un patient qui a besoin d\u2019aide. Il peut s\u2019agir d\u2019une personne qui souhaite prendre un rendez-vous, confirmer un renouvellement d\u2019ordonnance, poser une question urgente ou faire un suivi concernant des r\u00e9sultats d\u2019examens. Lorsque les appels restent sans r\u00e9ponse, la satisfaction des patients diminue, le personnel se retrouve d\u00e9bord\u00e9 et des occasions de fournir des soins de qualit\u00e9 sont perdues. C\u2019\u00e9tait la r\u00e9alit\u00e9 \u00e0 laquelle faisait face une <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique m\u00e9dicale canadienne<\/a> en pleine croissance avant de s\u2019associer \u00e0 Voysis.<\/p><p>\u00a0<\/p><p>\u00c0 mesure que le nombre de patients augmentait, le syst\u00e8me t\u00e9l\u00e9phonique existant de la <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> peinait \u00e0 r\u00e9pondre \u00e0 la demande. Les r\u00e9ceptionnistes devaient constamment jongler entre les appels entrants, la prise de rendez-vous et les interactions avec les patients sur place. Durant les p\u00e9riodes de pointe, de nombreux appels \u00e9taient manqu\u00e9s ou redirig\u00e9s vers la bo\u00eete vocale, cr\u00e9ant de la frustration tant pour les patients que pour le personnel. La <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> savait qu\u2019un changement \u00e9tait n\u00e9cessaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a305c9 elementor-widget elementor-widget-heading\" data-id=\"8a305c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le d\u00e9fi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac7e63 elementor-widget elementor-widget-text-editor\" data-id=\"9ac7e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> faisait face \u00e0 plusieurs d\u00e9fis en mati\u00e8re de communication :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb6172 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ddb6172\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Volumes d\u2019appels \u00e9lev\u00e9s pendant les p\u00e9riodes de pointe du matin et de l\u2019heure du lunch<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Appels de patients manqu\u00e9s en raison d\u2019un personnel de r\u00e9ception surcharg\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Visibilit\u00e9 limit\u00e9e sur les performances des appels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Temps d\u2019attente prolong\u00e9s pour les patients souhaitant prendre rendez-vous<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Difficult\u00e9 \u00e0 acheminer les appels vers le bon service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Absence de rapports permettant d\u2019identifier les goulots d\u2019\u00e9tranglement op\u00e9rationnels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d7af2 elementor-widget elementor-widget-text-editor\" data-id=\"a4d7af2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour la direction de la <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a>, l\u2019impact allait bien au-del\u00e0 des inefficacit\u00e9s op\u00e9rationnelles. Les appels manqu\u00e9s entra\u00eenaient souvent des retards dans les soins aux patients, une baisse de satisfaction et une augmentation de la charge administrative, puisque le personnel devait consacrer un temps pr\u00e9cieux au rappel des messages vocaux. L\u2019\u00e9quipe de direction souhaitait une solution qui am\u00e9liorerait l\u2019accessibilit\u00e9 pour les patients tout en facilitant le travail des employ\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9015ff elementor-widget elementor-widget-heading\" data-id=\"b9015ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La solution : la plateforme de communications infonuagique VoysisOne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18a020 elementor-widget elementor-widget-text-editor\" data-id=\"e18a020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s avoir \u00e9valu\u00e9 plusieurs options, la <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> a choisi <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">Voysis<\/a> et la plateforme <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">VoysisOne<\/a>. L\u2019objectif \u00e9tait simple : cr\u00e9er une exp\u00e9rience de communication permettant \u00e0 chaque patient de joindre la bonne personne le plus rapidement possible.<\/p><p>\u00a0<\/p><p><strong>Le d\u00e9ploiement comprenait :<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99aa04c elementor-widget elementor-widget-heading\" data-id=\"99aa04c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me t\u00e9l\u00e9phonique infonuagique (VoIP)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d48f2 elementor-widget elementor-widget-text-editor\" data-id=\"09d48f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> a remplac\u00e9 son infrastructure t\u00e9l\u00e9phonique vieillissante par un syst\u00e8me moderne bas\u00e9 sur le cloud, permettant au personnel de travailler efficacement depuis n\u2019importe quel endroit tout en maintenant une exp\u00e9rience professionnelle pour les patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba66252 elementor-widget elementor-widget-heading\" data-id=\"ba66252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routage intelligent des appels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11298b elementor-widget elementor-widget-text-editor\" data-id=\"b11298b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les appels entrants \u00e9taient automatiquement dirig\u00e9s vers l\u2019\u00e9quipe appropri\u00e9e en fonction des besoins du patient, r\u00e9duisant ainsi les transferts et les temps d\u2019attente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-784cbcc elementor-widget elementor-widget-heading\" data-id=\"784cbcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9ceptionniste automatis\u00e9e (Auto-Attendant)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c30fae0 elementor-widget elementor-widget-text-editor\" data-id=\"c30fae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les patients pouvaient rapidement acc\u00e9der au bon service sans attendre qu\u2019un r\u00e9ceptionniste r\u00e9ponde manuellement \u00e0 chaque appel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7efbb elementor-widget elementor-widget-heading\" data-id=\"9f7efbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rapports en temps r\u00e9el<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acb5122 elementor-widget elementor-widget-text-editor\" data-id=\"acb5122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La direction a obtenu une visibilit\u00e9 compl\u00e8te sur :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65de9f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"65de9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les volumes d\u2019appels entrants<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les p\u00e9riodes de pointe<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les appels manqu\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les temps d\u2019attente moyens<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les indicateurs de performance des \u00e9quipes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa21101 elementor-widget elementor-widget-heading\" data-id=\"aa21101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soutien par agent IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb31d08 elementor-widget elementor-widget-text-editor\" data-id=\"cb31d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La clinique a \u00e9galement mis en place une gestion des <a href=\"https:\/\/voysisone.com\/fr\/solutions\/assistant-telephonique-ia\/\">appels aliment\u00e9e par l\u2019intelligence artificielle<\/a> afin d\u2019aider durant les p\u00e9riodes de pointe et en dehors des heures d\u2019ouverture. Les patients pouvaient obtenir des r\u00e9ponses aux questions fr\u00e9quentes, des renseignements sur les rendez-vous et une assistance pour l\u2019orientation des appels sans devoir attendre la disponibilit\u00e9 d\u2019un employ\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b46235d elementor-widget elementor-widget-heading\" data-id=\"b46235d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les r\u00e9sultats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1993df6 elementor-widget elementor-widget-text-editor\" data-id=\"1993df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Quelques mois apr\u00e8s le d\u00e9ploiement, la <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> a constat\u00e9 des am\u00e9liorations mesurables tant au niveau de l\u2019exp\u00e9rience patient que de l\u2019efficacit\u00e9 op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc24219 elementor-widget elementor-widget-text-editor\" data-id=\"fc24219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><td><p><strong>Avant Voysis<\/strong><\/p><\/td><td><p><strong>Apr\u00e8s Voysis<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Appels de patients fr\u00e9quemment manqu\u00e9s<\/p><\/td><td><p>R\u00e9duction importante des appels manqu\u00e9s<\/p><\/td><\/tr><tr><td><p>Temps d\u2019attente \u00e9lev\u00e9s pour les patients<\/p><\/td><td><p>Temps de r\u00e9ponse plus rapides<\/p><\/td><\/tr><tr><td><p>Visibilit\u00e9 limit\u00e9e sur les donn\u00e9es<\/p><\/td><td><p>Analyses et informations en temps r\u00e9el<\/p><\/td><\/tr><tr><td><p>Personnel de r\u00e9ception surcharg\u00e9<\/p><\/td><td><p>Charge de travail mieux r\u00e9partie<\/p><\/td><\/tr><tr><td><p>Routage manuel des appels<\/p><\/td><td><p>Routage intelligent automatis\u00e9<\/p><\/td><\/tr><tr><td><p>Frustration des patients<\/p><\/td><td><p>Am\u00e9lioration de la satisfaction des patients<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ea16c0 elementor-widget elementor-widget-text-editor\" data-id=\"8ea16c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Plus important encore, les patients pouvaient joindre la <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">clinique<\/a> plus rapidement et de fa\u00e7on plus constante. Le personnel consacrait moins de temps \u00e0 g\u00e9rer les messages vocaux en attente et davantage \u00e0 offrir des soins aux patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b90a3f elementor-widget elementor-widget-heading\" data-id=\"3b90a3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De meilleures communications = de meilleurs soins aux patients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5153fb5 elementor-widget elementor-widget-text-editor\" data-id=\"5153fb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les <a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">organisations de sant\u00e9<\/a> se concentrent souvent sur les am\u00e9liorations cliniques, mais la communication joue \u00e9galement un r\u00f4le essentiel dans le parcours du patient. Lorsque les patients peuvent facilement joindre leur fournisseur de soins :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4239cf1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4239cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les rendez-vous sont pris plus rapidement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les suivis sont effectu\u00e9s plus t\u00f4t<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les questions obtiennent des r\u00e9ponses rapidement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La confiance des patients augmente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les t\u00e2ches administratives diminuent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d171d3 elementor-widget elementor-widget-text-editor\" data-id=\"8d171d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour cette clinique, l\u2019am\u00e9lioration des communications a directement soutenu sa mission d\u2019offrir des soins exceptionnels aux patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72fd0c1 elementor-widget elementor-widget-heading\" data-id=\"72fd0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les cliniques m\u00e9dicales choisissent Voysis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5cb37d elementor-widget elementor-widget-text-editor\" data-id=\"a5cb37d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/voysisone.com\/fr\/industries\/cliniques-medicales\/\">Les cliniques m\u00e9dicales<\/a> font face \u00e0 des d\u00e9fis de communication uniques. Les appels des patients ne peuvent pas \u00eatre trait\u00e9s comme de simples demandes commerciales. Chaque interaction compte. C\u2019est pourquoi les organisations de sant\u00e9 font confiance \u00e0 Voysis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-155c243 elementor-widget elementor-widget-heading\" data-id=\"155c243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un retour sur investissement qui va au-del\u00e0 des \u00e9conomies de co\u00fbts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-260c588 elementor-widget elementor-widget-text-editor\" data-id=\"260c588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bien que les cliniques \u00e9valuent souvent les syst\u00e8mes t\u00e9l\u00e9phoniques en fonction de leur co\u00fbt, le v\u00e9ritable rendement provient de :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b1606f elementor-widget elementor-widget-text-editor\" data-id=\"9b1606f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><td><p><strong>Avantage op\u00e9rationnel<\/strong><\/p><\/td><td><p><strong>Impact sur l\u2019organisation<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Moins d\u2019appels manqu\u00e9s<\/p><\/td><td><p>Plus de rendez-vous pris<\/p><\/td><\/tr><tr><td><p>Temps de r\u00e9ponse plus rapides<\/p><\/td><td><p>Satisfaction accrue des patients<\/p><\/td><\/tr><tr><td><p>Flux de travail automatis\u00e9s<\/p><\/td><td><p>R\u00e9duction de la charge administrative<\/p><\/td><\/tr><tr><td><p>Meilleure visibilit\u00e9<\/p><\/td><td><p>D\u00e9cisions de dotation plus \u00e9clair\u00e9es<\/p><\/td><\/tr><tr><td><p>Interactions assist\u00e9es par l\u2019IA<\/p><\/td><td><p>Disponibilit\u00e9 de service prolong\u00e9e<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c7672 elementor-widget elementor-widget-text-editor\" data-id=\"e4c7672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les organisations qui utilisent des solutions modernes de communication infonuagique peuvent g\u00e9n\u00e9rer une valeur importante \u00e0 long terme gr\u00e2ce \u00e0 une efficacit\u00e9 accrue et un meilleur engagement des patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd95bab elementor-widget elementor-widget-heading\" data-id=\"bd95bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 am\u00e9liorer les communications avec vos patients ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-643f1cd elementor-widget elementor-widget-text-editor\" data-id=\"643f1cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chaque appel manqu\u00e9 est une occasion manqu\u00e9e d\u2019aider un patient. Si votre clinique est confront\u00e9e \u00e0 un volume \u00e9lev\u00e9 d\u2019appels, \u00e0 une \u00e9quipe de r\u00e9ception d\u00e9bord\u00e9e ou \u00e0 un manque de visibilit\u00e9 sur les communications avec les patients, Voysis peut vous aider.<\/p><p>\u00a0<\/p><p>D\u00e9couvrez nos solutions de communication pour le secteur de la sant\u00e9 propuls\u00e9es par la plateforme VoysisOne :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d5f762 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7d5f762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Syst\u00e8mes t\u00e9l\u00e9phoniques infonuagiques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agent IA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solutions de centre de contact<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0b873 elementor-widget elementor-widget-text-editor\" data-id=\"7d0b873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Planifiez une consultation d\u00e8s aujourd\u2019hui et d\u00e9couvrez comment Voysis peut aider votre clinique \u00e0 am\u00e9liorer les soins aux patients gr\u00e2ce \u00e0 des communications plus intelligentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quand chaque appel compte, en manquer un n\u2019est pas une option Pour les cliniques m\u00e9dicales, chaque appel t\u00e9l\u00e9phonique repr\u00e9sente un patient qui a besoin d\u2019aide. Il peut s\u2019agir d\u2019une personne qui souhaite prendre un rendez-vous, confirmer un renouvellement d\u2019ordonnance, poser une question urgente ou faire un suivi concernant des r\u00e9sultats d\u2019examens. Lorsque les appels restent [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":6558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[131,127,157],"tags":[],"class_list":["post-6555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assistant-virtuel-ia","category-centre-de-contact-ip","category-cliniques-medicales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c9tude de cas : Comment une clinique m\u00e9dicale a am\u00e9lior\u00e9 les soins aux patients en \u00e9liminant les appels manqu\u00e9s<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment une clinique m\u00e9dicale canadienne a r\u00e9duit les appels manqu\u00e9s, am\u00e9lior\u00e9 la satisfaction des patients et optimis\u00e9 ses 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