{"id":6685,"date":"2026-04-30T11:08:41","date_gmt":"2026-04-30T15:08:41","guid":{"rendered":"https:\/\/voysisone.com\/?p=6685"},"modified":"2026-06-18T13:32:32","modified_gmt":"2026-06-18T17:32:32","slug":"telephone-logiciel-softphone","status":"publish","type":"post","link":"https:\/\/voysisone.com\/fr\/telephone-logiciel-softphone\/","title":{"rendered":"T\u00e9l\u00e9phone Logiciel or Softphone"},"content":{"rendered":"\t\t
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Aujourd\u2019hui, pour une entreprise au Canada, un syst\u00e8me t\u00e9l\u00e9phonique ne sert plus uniquement \u00e0 passer des appels. Il doit offrir mobilit\u00e9, efficacit\u00e9 et contr\u00f4le des co\u00fbts. La v\u00e9ritable question est donc la suivante :<\/p>

\u00a0<\/p>

Avez-vous encore besoin de t\u00e9l\u00e9phones de bureau physiques ou est-il temps de passer aux softphones ?<\/strong><\/p>

Pour les gestionnaires TI, cette d\u00e9cision touche l\u2019infrastructure, la s\u00e9curit\u00e9 et le soutien technique. Pour les dirigeants, elle concerne le retour sur investissement (ROI), l\u2019\u00e9volutivit\u00e9 et la flexibilit\u00e9 \u00e0 long terme. Voyons cela de plus pr\u00e8s.<\/p>

\u00a0<\/p>

Qu\u2019est-ce qu\u2019un softphone ?<\/h2>

Un softphone est une application install\u00e9e sur un ordinateur portable, un ordinateur de bureau ou un t\u00e9l\u00e9phone intelligent qui permet de passer et de recevoir des appels via Internet. Il se connecte directement \u00e0 votre syst\u00e8me t\u00e9l\u00e9phonique infonuagique (VoIP), comme les solutions offertes par la plateforme VoysisOne.<\/p>

\u00a0<\/p>

Principales caract\u00e9ristiques<\/h3>
  • Fonctionne sur tous les appareils (PC, Mac, iOS, Android)<\/li>
  • Utilise Internet plut\u00f4t que des lignes t\u00e9l\u00e9phoniques physiques<\/li>
  • S\u2019int\u00e8gre \u00e0 des outils comme Microsoft Teams et Webex<\/li>
  • Prend en charge les appels vid\u00e9o, la messagerie et les indicateurs de pr\u00e9sence<\/li><\/ul>

    \u00a0<\/p>

    En bref : votre t\u00e9l\u00e9phone de bureau, o\u00f9 que vous soyez.<\/strong><\/p>

    \u00a0<\/p>

    Qu\u2019est-ce qu\u2019un t\u00e9l\u00e9phone physique ?<\/h2>

    Un t\u00e9l\u00e9phone physique est le t\u00e9l\u00e9phone de bureau traditionnel que l\u2019on retrouve dans de nombreux milieux de travail. Encore aujourd\u2019hui, plusieurs entreprises utilisent des t\u00e9l\u00e9phones IP connect\u00e9s \u00e0 un r\u00e9seau VoIP.<\/p>

    \u00a0<\/p>

    Principales caract\u00e9ristiques<\/h3>
    • Appareil d\u00e9di\u00e9 install\u00e9 sur un bureau<\/li>
    • Connect\u00e9 au r\u00e9seau via Ethernet<\/li>
    • Fiable et familier pour les utilisateurs<\/li>
    • Souvent utilis\u00e9 \u00e0 la r\u00e9ception ou \u00e0 des postes de travail fixes<\/li><\/ul>

      \u00a0<\/p>

      En bref : une solution stable, mais limit\u00e9e \u00e0 un emplacement pr\u00e9cis.<\/strong><\/p>

      \u00a0<\/p>

      Ce qui importe aux gestionnaires TI<\/h2>

      Du point de vue des TI, les softphones permettent de r\u00e9duire la complexit\u00e9.<\/p>

      \u00a0<\/p>

      Avantages des softphones<\/h3>
      • Aucun mat\u00e9riel \u00e0 g\u00e9rer ou \u00e0 remplacer<\/li>
      • Int\u00e9gration plus rapide des nouveaux employ\u00e9s<\/li>
      • D\u00e9ploiement simplifi\u00e9 du t\u00e9l\u00e9travail<\/li>
      • Gestion centralis\u00e9e \u00e0 partir d\u2019une plateforme infonuagique<\/li><\/ul>

        \u00a0<\/p>

        L\u00e0 o\u00f9 les t\u00e9l\u00e9phones physiques conservent leur utilit\u00e9<\/h3>
        • R\u00e9ceptions et accueils<\/li>
        • Entrep\u00f4ts et environnements industriels<\/li>
        • Postes de travail partag\u00e9s ou fixes<\/li>
        • Situations o\u00f9 la mobilit\u00e9 n\u2019est pas n\u00e9cessaire<\/li><\/ul>

          \u00a0<\/p>

          La r\u00e9alit\u00e9 est que la plupart des entreprises tirent profit d\u2019une combinaison des deux solutions.<\/p>

          \u00a0<\/p>

          Ce qui importe aux dirigeants (CTO et CEO)<\/h2>

          Pour les dirigeants, le retour sur investissement devient rapidement un facteur cl\u00e9. Le passage aux softphones peut :<\/p>

          • R\u00e9duire consid\u00e9rablement les co\u00fbts li\u00e9s au mat\u00e9riel t\u00e9l\u00e9phonique<\/li>
          • Favoriser le travail hybride sans infrastructure suppl\u00e9mentaire<\/li>
          • Accro\u00eetre la productivit\u00e9 des employ\u00e9s<\/li>
          • Permettre une croissance rapide et sans contrainte<\/li><\/ul>

            \u00a0<\/p>

            Selon les r\u00e9f\u00e9rences de l\u2019industrie, les plateformes de communication infonuagiques peuvent g\u00e9n\u00e9rer jusqu\u2019\u00e0 304 % de retour sur investissement sur trois ans<\/strong> (Forrester TEI). Il ne s\u2019agit pas simplement d\u2019une optimisation technologique, mais d\u2019une v\u00e9ritable transformation strat\u00e9gique.<\/p>

            \u00a0<\/p>

            O\u00f9 se situe Voysis ?<\/h2>

            Chez Voysis, nous ne privil\u00e9gions pas une solution au d\u00e9triment de l\u2019autre. Nous concevons des environnements de communication adapt\u00e9s aux besoins r\u00e9els de votre entreprise. Gr\u00e2ce \u00e0 la plateforme VoysisOne, nous combinons :<\/p>

            • Les softphones pour la mobilit\u00e9 et la flexibilit\u00e9<\/li>
            • Les t\u00e9l\u00e9phones physiques l\u00e0 o\u00f9 la stabilit\u00e9 est essentielle<\/li>
            • Une int\u00e9gration compl\u00e8te avec Webex, Microsoft Teams et d\u2019autres outils de collaboration<\/li>
            • Des capacit\u00e9s de communication propuls\u00e9es par l\u2019intelligence artificielle<\/li><\/ul>

              \u00a0<\/p>

              Avec plus de 18 ans d\u2019expertise, plus de 500 clients et un taux de satisfaction de 94 %, Voysis simplifie les environnements de t\u00e9l\u00e9communications complexes pour les entreprises partout au Canada et \u00e0 l\u2019international.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              https:\/\/youtube.com\/shorts\/OGjYje_ZCTw?si=k3uHuehQEXV8fdH_ Aujourd\u2019hui, pour une entreprise au Canada, un syst\u00e8me t\u00e9l\u00e9phonique ne sert plus uniquement \u00e0 passer des appels. Il doit offrir mobilit\u00e9, efficacit\u00e9 et contr\u00f4le des co\u00fbts. La v\u00e9ritable question est donc la suivante : \u00a0 Avez-vous encore besoin de t\u00e9l\u00e9phones de bureau physiques ou est-il temps de passer aux softphones ? Pour les gestionnaires […]<\/p>\n","protected":false},"author":5,"featured_media":6684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[127,128],"tags":[],"class_list":["post-6685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centre-de-contact-ip","category-voip"],"acf":[],"yoast_head":"\nT\u00e9l\u00e9phone Logiciel or Softphone - Voysis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voysisone.com\/fr\/telephone-logiciel-softphone\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9l\u00e9phone Logiciel or Softphone - Voysis\" \/>\n<meta property=\"og:description\" content=\"https:\/\/youtube.com\/shorts\/OGjYje_ZCTw?si=k3uHuehQEXV8fdH_ Aujourd\u2019hui, pour une entreprise au Canada, un syst\u00e8me t\u00e9l\u00e9phonique ne sert plus uniquement \u00e0 passer des appels. Il doit offrir mobilit\u00e9, efficacit\u00e9 et contr\u00f4le des co\u00fbts. La v\u00e9ritable question est donc la suivante : \u00a0 Avez-vous encore besoin de t\u00e9l\u00e9phones de bureau physiques ou est-il temps de passer aux softphones ? 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Il doit offrir mobilit\u00e9, efficacit\u00e9 et contr\u00f4le des co\u00fbts. La v\u00e9ritable question est donc la suivante : \u00a0 Avez-vous encore besoin de t\u00e9l\u00e9phones de bureau physiques ou est-il temps de passer aux softphones ? 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