{"id":8581,"date":"2026-09-29T13:44:08","date_gmt":"2026-09-29T17:44:08","guid":{"rendered":"https:\/\/voysisone.com\/?p=8581"},"modified":"2026-09-29T14:17:37","modified_gmt":"2026-09-29T18:17:37","slug":"service-cinq-etoiles-premiere-sonnerie","status":"publish","type":"post","link":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/","title":{"rendered":"Ce que \u00ab l&#8217;IA au centre de contact \u00bb veut vraiment dire (ce n&#8217;est pas ce que vous pensez)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8581\" class=\"elementor elementor-8581 elementor-8580\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5b589 e-flex e-con-boxed e-con e-parent\" data-id=\"6c5b589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-737f07b elementor-widget elementor-widget-text-editor\" data-id=\"737f07b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Il est 22 h. Un client appelle votre h\u00f4tel pour r\u00e9server une suite. \u00c7a sonne une fois, deux fois, cinq fois. Personne ne r\u00e9pond. Il raccroche et r\u00e9serve chez le concurrent d&#8217;en face.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2322e1 elementor-widget elementor-widget-text-editor\" data-id=\"e2322e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Vous ne saurez jamais que vous avez perdu cette r\u00e9servation. Les h\u00f4tels investissent beaucoup dans le hall d&#8217;entr\u00e9e, la literie et le service aux chambres. Pourtant, pour bien des clients, le premier contact avec votre \u00e9tablissement, c&#8217;est un appel. Si ce premier moment est rat\u00e9, les cinq \u00e9toiles n&#8217;y changent rien.<\/p><p dir=\"ltr\">\u00a0<\/p><p dir=\"ltr\">La bonne nouvelle, c&#8217;est que \u00e7a se r\u00e8gle. Il vous faut une infrastructure de communication pens\u00e9e pour l&#8217;h\u00f4tellerie, et non un vieux standard t\u00e9l\u00e9phonique d&#8217;une autre \u00e9poque.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03fa146 elementor-widget elementor-widget-testimonial\" data-id=\"03fa146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\u00ab La meilleure IA dans un centre de contact, c'est celle que vos clients ne remarquent jamais. Ils vivent simplement l'exp\u00e9rience d'un agent qui, comme par magie, a d\u00e9j\u00e0 la r\u00e9ponse. C'est le standard vers lequel on b\u00e2tit : une technologie qui fait bien para\u00eetre la personne au bout du fil, pas une technologie qui essaie de la remplacer. \u00bb<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/06\/joseph1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Joseph Silla<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Directeur des Ventes<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-982cf7f elementor-widget elementor-widget-heading\" data-id=\"982cf7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi la premi\u00e8re sonnerie d\u00e9finit l'exp\u00e9rience client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c212b3 elementor-widget elementor-widget-text-editor\" data-id=\"2c212b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">L&#8217;expression \u00ab IA au centre de contact \u00bb est utilis\u00e9e un peu librement, et elle \u00e9voque habituellement une voix automatis\u00e9e qui essaie (et \u00e9choue souvent) de comprendre ce qu&#8217;un client veut. C&#8217;est une version de l&#8217;IA en communication client, et elle a sa place pour les demandes simples, \u00e0 volume \u00e9lev\u00e9 et r\u00e9p\u00e9titives. Mais pour le type d&#8217;appel o\u00f9 un client est en pleine conversation avec une personne en qui il a confiance, pour une question pr\u00e9cise qui exige une vraie r\u00e9ponse, remplacer carr\u00e9ment cette personne n&#8217;est ni l&#8217;objectif, ni l&#8217;occasion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0df8776 elementor-widget elementor-widget-heading\" data-id=\"0df8776\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le t\u00e9l\u00e9phone, c'est votre r\u00e9ception virtuelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9414c elementor-widget elementor-widget-text-editor\" data-id=\"ed9414c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Qu&#8217;il ait une question sur le stationnement, qu&#8217;il pr\u00e9pare une surprise d&#8217;anniversaire ou qu&#8217;il ait un probl\u00e8me avant son arriv\u00e9e, le client qui appelle veut une r\u00e9ponse rapide et humaine. Un appel qui tombe dans le vide, un transfert rat\u00e9 ou une attente interminable lui donne tout de suite une id\u00e9e du reste de son s\u00e9jour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-923bfb2 elementor-widget elementor-widget-heading\" data-id=\"923bfb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le vrai co\u00fbt des appels manqu\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-022d974 elementor-widget elementor-widget-text-editor\" data-id=\"022d974\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pour un h\u00f4tel, un appel sans r\u00e9ponse, c&#8217;est plus qu&#8217;un irritant. C&#8217;est :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f972d26 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f972d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une r\u00e9servation directe perdue, souvent au profit d'une plateforme tierce qui prend sa commission ;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa64aa4 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fa64aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un client frustr\u00e9 qui risque de laisser un avis n\u00e9gatif ;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1875dbc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1875dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une \u00e9quipe d\u00e9bord\u00e9e \u00e0 la r\u00e9ception, prise entre les clients dans le hall et un t\u00e9l\u00e9phone qui ne d\u00e9rougit pas.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5767ff elementor-widget elementor-widget-heading\" data-id=\"b5767ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que \u00e7a change pour le Directeur TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736df25 elementor-widget elementor-widget-heading\" data-id=\"736df25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une infrastructure fiable, sans compromis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d3ee5 elementor-widget elementor-widget-text-editor\" data-id=\"e4d3ee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Les responsables TI en h\u00f4tellerie g\u00e8rent plusieurs \u00e9tablissements, des pointes saisonni\u00e8res et des \u00e9quipes qui travaillent par quarts. Il leur faut une t\u00e9l\u00e9phonie qui ne tombe pas en panne un samedi soir de juillet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf72962 elementor-widget elementor-widget-text-editor\" data-id=\"cf72962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La <a href=\"https:\/\/voysisone.com\/solutions\/business-phone-systems\/\">t\u00e9l\u00e9phonie IP Webex de VoysisOne<\/a> repose sur l&#8217;infrastructure Cisco : haute disponibilit\u00e9, redondance cloud et qualit\u00e9 d&#8217;appel de niveau entreprise. Plus de serveur \u00e0 entretenir dans un placard, et plus de mises \u00e0 jour manuelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fca1a02 elementor-widget elementor-widget-heading\" data-id=\"fca1a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un acheminement intelligent des appels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54afd72 elementor-widget elementor-widget-text-editor\" data-id=\"54afd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Avec un <a href=\"https:\/\/voysisone.com\/solutions\/contact-center-solutions\/\">centre de contact infonuagique<\/a>, chaque appel arrive au bon endroit : r\u00e9servations, r\u00e9ception, conciergerie, restaurant ou \u00e9v\u00e9nements corporatifs. Les files d&#8217;attente se g\u00e8rent en temps r\u00e9el, et un appel qui ne peut pas \u00eatre pris \u00e0 un \u00e9tablissement peut \u00eatre redirig\u00e9 vers un autre du groupe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34de477 elementor-widget elementor-widget-heading\" data-id=\"34de477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un agent IA qui ne dort jamais<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2b65c elementor-widget elementor-widget-text-editor\" data-id=\"1d2b65c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La nuit, les fins de semaine ou pendant un rush d&#8217;arriv\u00e9es, l&#8217;<a href=\"https:\/\/voysisone.com\/solutions\/ai-agent\/\">agent IA de VoysisOne<\/a> prend le relais. Il r\u00e9pond aux questions fr\u00e9quentes (heures d&#8217;arriv\u00e9e, stationnement, animaux, heures du spa), capte les demandes de r\u00e9servation et transf\u00e8re \u00e0 un humain au besoin. Le client obtient une r\u00e9ponse, et votre \u00e9quipe reste concentr\u00e9e sur ce qui compte le plus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6171d0c elementor-widget elementor-widget-heading\" data-id=\"6171d0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une collaboration fluide avec Teams et Webex<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-913e687 elementor-widget elementor-widget-text-editor\" data-id=\"913e687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Vous utilisez d\u00e9j\u00e0 Microsoft Teams ou Webex ? VoysisOne s&#8217;y branche directement. R\u00e9ception, entretien m\u00e9nager et direction communiquent dans un seul environnement, au lieu de jongler avec cinq applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5269b3 elementor-widget elementor-widget-heading\" data-id=\"f5269b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le SMS, le canal pr\u00e9f\u00e9r\u00e9 des voyageurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2867e10 elementor-widget elementor-widget-text-editor\" data-id=\"2867e10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Confirmations de r\u00e9servation, rappels d&#8217;arriv\u00e9e, codes d&#8217;acc\u00e8s, suivis apr\u00e8s le s\u00e9jour : les <a href=\"https:\/\/voysisone.com\/solutions\/sms-business-services\/\">SMS d&#8217;affaires<\/a> rejoignent les clients l\u00e0 o\u00f9 ils sont d\u00e9j\u00e0, sur leur t\u00e9l\u00e9phone. C&#8217;est rapide et personnel, et \u00e7a r\u00e9duit le volume d&#8217;appels entrants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa082d elementor-widget elementor-widget-heading\" data-id=\"cfa082d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que \u00e7a change pour le CTO et le Pr\u00e9sident<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbb23d elementor-widget elementor-widget-heading\" data-id=\"0fbb23d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plus de r\u00e9servations directes, moins de commissions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ef56d elementor-widget elementor-widget-text-editor\" data-id=\"99ef56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Chaque appel pris est une occasion de d\u00e9crocher une r\u00e9servation directe plut\u00f4t que de payer une agence de voyage en ligne. Sur une ann\u00e9e, pour un seul h\u00f4tel ou tout un groupe, l&#8217;impact sur les marges est bien r\u00e9el.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a088f0 elementor-widget elementor-widget-heading\" data-id=\"7a088f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des co\u00fbts pr\u00e9visibles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74dd3ad elementor-widget elementor-widget-text-editor\" data-id=\"74dd3ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Un mod\u00e8le infonuagique remplace les lourds investissements en mat\u00e9riel par un co\u00fbt mensuel clair. Vous \u00e9vitez les mauvaises surprises li\u00e9es \u00e0 l&#8217;\u00e9quipement et les contrats d&#8217;entretien co\u00fbteux, et la capacit\u00e9 s&#8217;ajuste selon les saisons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e242e elementor-widget elementor-widget-heading\" data-id=\"f7e242e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un ROI mesurable<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acf3f38 elementor-widget elementor-widget-text-editor\" data-id=\"acf3f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Selon l&#8217;\u00e9tude Forrester Total Economic Impact\u2122, les solutions de collaboration Cisco peuvent g\u00e9n\u00e9rer <strong>jusqu&#8217;\u00e0 304 % de ROI sur 3 ans<\/strong>. Les tableaux de bord de VoysisOne montrent \u00e0 la direction combien d&#8217;appels entrent, combien sont pris et combien de temps les clients attendent. On g\u00e8re ce qu&#8217;on mesure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f4f01 elementor-widget elementor-widget-heading\" data-id=\"b4f4f01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une image de marque prot\u00e9g\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2faa3a elementor-widget elementor-widget-text-editor\" data-id=\"d2faa3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Dans une industrie o\u00f9 la r\u00e9putation se joue sur les sites d&#8217;avis, chaque interaction compte. Une exp\u00e9rience t\u00e9l\u00e9phonique \u00e0 la hauteur de votre \u00e9tablissement prot\u00e8ge ce que vous avez mis des ann\u00e9es \u00e0 b\u00e2tir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5cc77 elementor-widget elementor-widget-heading\" data-id=\"ac5cc77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les h\u00f4tels font confiance \u00e0 Voysis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f54eaf elementor-widget elementor-widget-text-editor\" data-id=\"3f54eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Depuis <strong>plus de 18 ans<\/strong>, Voysis aide les entreprises \u00e0 simplifier leurs communications. Plus de <strong>500 clients<\/strong> partout dans le monde comptent sur son expertise, avec un taux de satisfaction de <strong>94 %<\/strong> et une <strong>couverture mondiale<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9697c57 elementor-widget elementor-widget-text-editor\" data-id=\"9697c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Partenaire <strong>Cisco \u00c9lite<\/strong> (le plus grand au monde) et reconnue par le <strong>Gartner\u00ae Peer Insights\u2122 Customer&#8217;s Choice<\/strong> pour Cisco, Voysis allie une ing\u00e9nierie de pointe \u00e0 un accompagnement humain, disponible 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab74713 elementor-widget elementor-widget-text-editor\" data-id=\"ab74713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">En h\u00f4tellerie, la premi\u00e8re sonnerie est le premier moment de l&#8217;exp\u00e9rience client, et un appel manqu\u00e9 est une r\u00e9servation perdue. VoysisOne, appuy\u00e9e par l&#8217;expertise Cisco de Voysis, fait en sorte que chaque appel soit pris, bien dirig\u00e9 et trait\u00e9 avec un service cinq \u00e9toiles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment l&#8217;IA au centre de contact aide les agents \u00e0 r\u00e9pondre plus vite en temps r\u00e9el, gr\u00e2ce \u00e0 VoysisOne et Cisco.<\/p>\n","protected":false},"author":5,"featured_media":8748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[131,127,154,159,133],"tags":[],"class_list":["post-8581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assistant-virtuel-ia","category-centre-de-contact-ip","category-hotellerie","category-industries","category-sms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service cinq \u00e9toiles d\u00e8s la 1re sonnerie | Voysis<\/title>\n<meta name=\"description\" content=\"Chaque appel manqu\u00e9 est une r\u00e9servation perdue. D\u00e9couvrez comment VoysisOne aide les h\u00f4tels \u00e0 offrir un service cinq \u00e9toiles, 24\/7.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service cinq \u00e9toiles d\u00e8s la 1re sonnerie | Voysis\" \/>\n<meta property=\"og:description\" content=\"Chaque appel manqu\u00e9 est une r\u00e9servation perdue. D\u00e9couvrez comment VoysisOne aide les h\u00f4tels \u00e0 offrir un service cinq \u00e9toiles, 24\/7.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/\" \/>\n<meta property=\"og:site_name\" content=\"Voysis\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-29T17:44:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-29T18:17:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Catherine Foglia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Catherine Foglia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service cinq \u00e9toiles d\u00e8s la 1re sonnerie | Voysis","description":"Chaque appel manqu\u00e9 est une r\u00e9servation perdue. D\u00e9couvrez comment VoysisOne aide les h\u00f4tels \u00e0 offrir un service cinq \u00e9toiles, 24\/7.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/","og_locale":"fr_FR","og_type":"article","og_title":"Service cinq \u00e9toiles d\u00e8s la 1re sonnerie | Voysis","og_description":"Chaque appel manqu\u00e9 est une r\u00e9servation perdue. D\u00e9couvrez comment VoysisOne aide les h\u00f4tels \u00e0 offrir un service cinq \u00e9toiles, 24\/7.","og_url":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/","og_site_name":"Voysis","article_published_time":"2026-09-29T17:44:08+00:00","article_modified_time":"2026-09-29T18:17:37+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-1024x576.png","type":"image\/png"}],"author":"Catherine Foglia","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Catherine Foglia","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#article","isPartOf":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/"},"author":{"name":"Catherine Foglia","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/person\/d1c2f1baf615f663f6bdd349be23f070"},"headline":"Ce que \u00ab l&#8217;IA au centre de contact \u00bb veut vraiment dire (ce n&#8217;est pas ce que vous pensez)","datePublished":"2026-09-29T17:44:08+00:00","dateModified":"2026-09-29T18:17:37+00:00","mainEntityOfPage":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/"},"wordCount":1138,"publisher":{"@id":"https:\/\/voysisone.com\/fr\/#organization"},"image":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#primaryimage"},"thumbnailUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-5.png","articleSection":["Assistant virtuel IA","Centre de contact","H\u00f4tellerie","Industries","SMS"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/","url":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/","name":"Service cinq \u00e9toiles d\u00e8s la 1re sonnerie | Voysis","isPartOf":{"@id":"https:\/\/voysisone.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#primaryimage"},"image":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#primaryimage"},"thumbnailUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-5.png","datePublished":"2026-09-29T17:44:08+00:00","dateModified":"2026-09-29T18:17:37+00:00","description":"Chaque appel manqu\u00e9 est une r\u00e9servation perdue. D\u00e9couvrez comment VoysisOne aide les h\u00f4tels \u00e0 offrir un service cinq \u00e9toiles, 24\/7.","breadcrumb":{"@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#primaryimage","url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-5.png","contentUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/hotel-5.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/voysisone.com\/fr\/service-cinq-etoiles-premiere-sonnerie\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/voysisone.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Industries","item":"https:\/\/voysisone.com\/fr\/category\/industries\/"},{"@type":"ListItem","position":3,"name":"Ce que \u00ab l&#8217;IA au centre de contact \u00bb veut vraiment dire (ce n&#8217;est pas ce que vous pensez)"}]},{"@type":"WebSite","@id":"https:\/\/voysisone.com\/fr\/#website","url":"https:\/\/voysisone.com\/fr\/","name":"Voysis One","description":"Communication Solutions","publisher":{"@id":"https:\/\/voysisone.com\/fr\/#organization"},"alternateName":"Voysis","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/voysisone.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/voysisone.com\/fr\/#organization","name":"Voysis One","url":"https:\/\/voysisone.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/01\/favicon-1.png","contentUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/01\/favicon-1.png","width":512,"height":512,"caption":"Voysis One"},"image":{"@id":"https:\/\/voysisone.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/person\/d1c2f1baf615f663f6bdd349be23f070","name":"Catherine Foglia","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","caption":"Catherine Foglia"}}]}},"_links":{"self":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/comments?post=8581"}],"version-history":[{"count":3,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8581\/revisions"}],"predecessor-version":[{"id":8601,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8581\/revisions\/8601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/media\/8748"}],"wp:attachment":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/media?parent=8581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/categories?post=8581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/tags?post=8581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}