{"id":8605,"date":"2026-09-30T10:54:14","date_gmt":"2026-09-30T14:54:14","guid":{"rendered":"https:\/\/voysisone.com\/?p=8605"},"modified":"2026-09-30T11:35:28","modified_gmt":"2026-09-30T15:35:28","slug":"repondre-appels-clients-fetes-commerce-detail","status":"publish","type":"post","link":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/","title":{"rendered":"R\u00e9pondre \u00e0 chaque appel client pendant la p\u00e9riode des F\u00eates : le guide du commerce de d\u00e9tail"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8605\" class=\"elementor elementor-8605 elementor-8604\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5b589 e-con-full e-flex e-con e-parent\" data-id=\"6c5b589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-982cf7f elementor-widget elementor-widget-heading\" data-id=\"982cf7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand le t\u00e9l\u00e9phone ne d\u00e9rougit pas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737f07b elementor-widget elementor-widget-text-editor\" data-id=\"737f07b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Nous sommes \u00e0 la mi-d\u00e9cembre. Le magasin est plein \u00e0 craquer, la file \u00e0 la caisse se rend jusqu&#8217;au fond et le t\u00e9l\u00e9phone sonne depuis quatre minutes. Au bout du fil, une cliente veut savoir s&#8217;il vous reste le cadeau qu&#8217;elle cherche. Personne ne r\u00e9pond. Vingt minutes plus tard, elle l&#8217;ach\u00e8te ailleurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2322e1 elementor-widget elementor-widget-text-editor\" data-id=\"e2322e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Cette sc\u00e8ne se r\u00e9p\u00e8te des milliers de fois dans le commerce de d\u00e9tail chaque saison des F\u00eates. Le Vendredi fou, le Cyberlundi, la course aux cadeaux de d\u00e9cembre et les retours du lendemain de No\u00ebl font grimper le volume d&#8217;appels bien au-del\u00e0 de la normale, au moment pr\u00e9cis o\u00f9 tous les employ\u00e9s sont d\u00e9j\u00e0 occup\u00e9s en magasin. Le r\u00e9sultat est pr\u00e9visible : longues attentes, bo\u00eetes vocales pleines, ventes perdues et clients frustr\u00e9s qui se souviendront de l&#8217;exp\u00e9rience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43f1591 elementor-widget elementor-widget-text-editor\" data-id=\"43f1591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Cette sc\u00e8ne se r\u00e9p\u00e8te des milliers de fois dans le commerce de d\u00e9tail chaque saison des F\u00eates. Le Vendredi fou, le Cyberlundi, la course aux cadeaux de d\u00e9cembre et les retours du lendemain de No\u00ebl font grimper le volume d&#8217;appels bien au-del\u00e0 de la normale, au moment pr\u00e9cis o\u00f9 tous les employ\u00e9s sont d\u00e9j\u00e0 occup\u00e9s en magasin. Le r\u00e9sultat est pr\u00e9visible : longues attentes, bo\u00eetes vocales pleines, ventes perdues et clients frustr\u00e9s qui se souviendront de l&#8217;exp\u00e9rience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03fa146 elementor-widget elementor-widget-testimonial\" data-id=\"03fa146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\u00ab Les F\u00eates, c'est le moment o\u00f9 vos clients ont le plus besoin de vous, et celui o\u00f9 votre \u00e9quipe a le moins de temps \u00e0 leur consacrer. Notre travail, c'est de vous enlever la complexit\u00e9 des \u00e9paules pour que chaque appel obtienne une r\u00e9ponse, que chaque client se sente \u00e9cout\u00e9 et que vos gens puissent se concentrer sur ce qu'ils font de mieux. \u00bb<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/06\/joseph1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Joseph Silla<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Directeur des Ventes<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2135298 elementor-widget elementor-widget-heading\" data-id=\"2135298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment g\u00e9rer le volume d'appels des F\u00eates sans perdre de ventes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-923bfb2 elementor-widget elementor-widget-heading\" data-id=\"923bfb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi les appels des F\u00eates sont diff\u00e9rents des appels habituels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9414c elementor-widget elementor-widget-text-editor\" data-id=\"ed9414c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Les appels des F\u00eates ne sont pas seulement plus nombreux. Ils sont plus urgents et plus directement li\u00e9s aux revenus. Un client qui appelle en novembre ou en d\u00e9cembre est g\u00e9n\u00e9ralement sur le point d&#8217;acheter. Les questions les plus fr\u00e9quentes :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f972d26 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f972d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00ab Avez-vous cet article en stock? \u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa64aa4 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fa64aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00ab Est-ce que je peux r\u00e9cup\u00e9rer ma commande en ligne aujourd'hui? \u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1875dbc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1875dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00ab Quelles sont vos heures d'ouverture pendant les F\u00eates? \u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b54b5b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8b54b5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00ab O\u00f9 en est ma livraison? \u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b90117 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8b90117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00ab Quelle est votre politique de retour pour les cadeaux? \u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8698e0 elementor-widget elementor-widget-text-editor\" data-id=\"c8698e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La plupart de ces questions sont simples, r\u00e9p\u00e9titives et urgentes. Elles sont donc parfaites pour l&#8217;automatisation, et tr\u00e8s co\u00fbteuses \u00e0 manquer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736df25 elementor-widget elementor-widget-heading\" data-id=\"736df25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Laissez l'AI Agent prendre la premi\u00e8re sonnerie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d3ee5 elementor-widget elementor-widget-text-editor\" data-id=\"e4d3ee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La fa\u00e7on la plus rapide d&#8217;arr\u00eater de manquer des appels, c&#8217;est de r\u00e9pondre \u00e0 chacun d&#8217;eux instantan\u00e9ment. L&#8217;<a href=\"https:\/\/voysisone.com\/solutions\/ai-agent\/\">AI Agent<\/a> de VoysisOne d\u00e9croche d\u00e8s la premi\u00e8re sonnerie et comprend ce que le client veut, en langage naturel. Il r\u00e8gle lui-m\u00eame les questions les plus courantes des F\u00eates : heures d&#8217;ouverture, \u00e9tat des commandes, cueillette en bordure de rue et politiques de retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf72962 elementor-widget elementor-widget-text-editor\" data-id=\"cf72962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Quand un client a besoin de parler \u00e0 quelqu&#8217;un, par exemple pour un conseil cadeau ou un probl\u00e8me avec une grosse commande, l&#8217;AI Agent transf\u00e8re l&#8217;appel avec tout le contexte d\u00e9j\u00e0 recueilli. Votre \u00e9quipe ne repart pas de z\u00e9ro, et le client n&#8217;a pas \u00e0 se r\u00e9p\u00e9ter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b4ce1 elementor-widget elementor-widget-text-editor\" data-id=\"12b4ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Le r\u00e9sultat : votre \u00e9quipe traite moins d&#8217;appels, mais des appels \u00e0 plus forte valeur, et chaque client obtient une r\u00e9ponse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fca1a02 elementor-widget elementor-widget-heading\" data-id=\"fca1a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Augmentez votre capacit\u00e9 sans ajouter d'\u00e9quipement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54afd72 elementor-widget elementor-widget-text-editor\" data-id=\"54afd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Les syst\u00e8mes t\u00e9l\u00e9phoniques traditionnels ont un nombre fixe de lignes. Une fois qu&#8217;elles sont occup\u00e9es, les clients tombent sur un signal occup\u00e9. Un syst\u00e8me infonuagique \u00e9limine cette limite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-552bac1 elementor-widget elementor-widget-text-editor\" data-id=\"552bac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Avec le <a href=\"https:\/\/voysisone.com\/solutions\/business-phone-systems\/\">syst\u00e8me t\u00e9l\u00e9phonique d&#8217;affaires<\/a> de VoysisOne propuls\u00e9 par Webex, les d\u00e9taillants peuvent ajouter des lignes saisonni\u00e8res, du personnel temporaire et des boutiques \u00e9ph\u00e9m\u00e8res en quelques minutes. Tout se g\u00e8re \u00e0 distance, sans installation sur place. Les employ\u00e9s saisonniers peuvent prendre des appels depuis un ordinateur portable, un t\u00e9l\u00e9phone de bureau ou une application mobile, et on les retire tout aussi facilement en janvier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97ea3e elementor-widget elementor-widget-heading\" data-id=\"b97ea3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acheminez les appels entre vos magasins, pas seulement \u00e0 l'int\u00e9rieur d'un seul<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e7d345 elementor-widget elementor-widget-text-editor\" data-id=\"1e7d345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pendant les F\u00eates, un magasin peut \u00eatre d\u00e9bord\u00e9 pendant qu&#8217;un autre est calme. Le routage intelligent corrige ce d\u00e9s\u00e9quilibre. Gr\u00e2ce \u00e0 une <a href=\"https:\/\/voysisone.com\/solutions\/call-center-solutions\/\">solution de centre d&#8217;appels<\/a> centralis\u00e9e, les appels peuvent \u00eatre redirig\u00e9s vers une succursale moins achaland\u00e9e, une \u00e9quipe centrale ou un agent \u00e0 distance, selon les r\u00e8gles que vous d\u00e9finissez.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4afea3 elementor-widget elementor-widget-text-editor\" data-id=\"f4afea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pour les cha\u00eenes de magasins, chaque succursale devient une ressource partag\u00e9e. Les clients obtiennent des r\u00e9ponses plus rapidement, et aucun magasin ne porte seul tout le poids de la cohue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c528c2 elementor-widget elementor-widget-heading\" data-id=\"4c528c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Utilisez les SMS pour r\u00e9duire les appels avant m\u00eame qu'ils arrivent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc0c99 elementor-widget elementor-widget-text-editor\" data-id=\"ffc0c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Une grande partie des appels des F\u00eates sont des appels du type \u00ab o\u00f9 est ma commande? \u00bb, et la messagerie proactive peut en \u00e9viter une bonne part. Avec les <a href=\"https:\/\/voysisone.com\/solutions\/sms-business-services\/\">SMS<\/a> de VoysisOne, les d\u00e9taillants peuvent envoyer automatiquement des confirmations de commande, des avis de commande pr\u00eate pour la cueillette, des mises \u00e0 jour de livraison et des rappels d&#8217;heures d&#8217;ouverture des F\u00eates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6aee elementor-widget elementor-widget-text-editor\" data-id=\"29f6aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Les SMS offrent aussi une porte de sortie quand les lignes sont occup\u00e9es. L&#8217;AI Agent peut proposer de poursuivre la conversation par texto, pour que le client obtienne sa r\u00e9ponse sans rester en attente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-180d2c0 elementor-widget elementor-widget-heading\" data-id=\"180d2c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9unissez tous vos canaux dans une seule vue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6752c2 elementor-widget elementor-widget-text-editor\" data-id=\"c6752c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pendant les F\u00eates, les clients passent d&#8217;un canal \u00e0 l&#8217;autre : un appel le matin, un texto le midi, un clavardage en ligne le soir. Une <a href=\"https:\/\/voysisone.com\/solutions\/contact-center-solutions\/\">plateforme de centre de contact<\/a> compl\u00e8te regroupe les conversations t\u00e9l\u00e9phoniques, SMS et AI Agent dans une seule vue. Votre \u00e9quipe voit tout l&#8217;historique, et rien ne passe entre les mailles du filet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72cf1c elementor-widget elementor-widget-heading\" data-id=\"c72cf1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le point de vue du gestionnaire TI : la fiabilit\u00e9 en pleine pointe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f37a2a3 elementor-widget elementor-widget-text-editor\" data-id=\"f37a2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pour les gestionnaires TI, les F\u00eates sont le test de r\u00e9sistance de l&#8217;ann\u00e9e. Le pire moment possible pour une panne t\u00e9l\u00e9phonique, c&#8217;est le samedi avant No\u00ebl.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19dde8 elementor-widget elementor-widget-text-editor\" data-id=\"e19dde8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">VoysisOne repose sur l&#8217;infrastructure Cisco et Webex, con\u00e7ue pour une fiabilit\u00e9 de niveau entreprise et une haute disponibilit\u00e9. Les principaux avantages pour les \u00e9quipes TI :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d84ce elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f7d84ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Stable sous la charge : l'architecture infonuagique absorbe les pics d'appels sans nuire \u00e0 la qualit\u00e9 des appels.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5df7a0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f5df7a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion centralis\u00e9e : suivez le volume d'appels, les temps d'attente et la performance de l'AI Agent de tous vos magasins \u00e0 partir d'un seul tableau de bord.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b5eeb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f1b5eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ajustements saisonniers rapides : ajoutez ou retirez des utilisateurs, mettez \u00e0 jour les heures des F\u00eates et modifiez les r\u00e8gles de routage en quelques minutes, pas en quelques jours.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c25f4f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6c25f4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Collaboration native : l'int\u00e9gration pouss\u00e9e avec Webex et Microsoft Teams permet au personnel de collaborer et de transf\u00e9rer des appels facilement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8aca22 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c8aca22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Soutien humain 24\/7 : l'\u00e9quipe d'ing\u00e9nierie et de soutien de Voysis est disponible en tout temps, y compris pendant les fins de semaine les plus achaland\u00e9es.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b8632 elementor-widget elementor-widget-text-editor\" data-id=\"f7b8632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Bref, votre \u00e9quipe TI n&#8217;a pas \u00e0 \u00eatre de garde tous les soirs de d\u00e9cembre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808eb76 elementor-widget elementor-widget-heading\" data-id=\"808eb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les d\u00e9taillants font confiance \u00e0 Voysis : exp\u00e9rience et preuves<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f5a212 elementor-widget elementor-widget-text-editor\" data-id=\"6f5a212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">On n&#8217;improvise pas sa pr\u00e9paration aux F\u00eates en novembre. \u00c7a prend de l&#8217;exp\u00e9rience. Depuis plus de 18 ans, Voysis con\u00e7oit et soutient des syst\u00e8mes de communication pour des organisations qui ne peuvent pas se permettre d&#8217;interruption. Aujourd&#8217;hui, plus de 500 clients dans le monde comptent sur Voysis, avec un taux de satisfaction de 93 % \u00e0 94 % et une couverture mondiale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a502cde elementor-widget elementor-widget-heading\" data-id=\"a502cde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9parez-vous avant que la cohue commence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9163bb3 elementor-widget elementor-widget-text-editor\" data-id=\"9163bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La p\u00e9riode des F\u00eates n&#8217;attend pas, et vos clients non plus. C&#8217;est maintenant qu&#8217;il faut mettre le bon syst\u00e8me en place, pas la semaine avant le Vendredi fou. Les experts de Voysis peuvent analyser vos flux d&#8217;appels actuels, estimer les revenus que vous perdez \u00e0 cause des appels manqu\u00e9s et mettre en place une solution pr\u00eate pour les volumes de pointe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d69ea16 elementor-widget elementor-widget-text-editor\" data-id=\"d69ea16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><strong><a href=\"https:\/\/voysisone.com\/solutions\/ai-agent\/\">R\u00e9servez une d\u00e9mo de l&#8217;AI Agent de VoysisOne<\/a><\/strong> et obtenez une analyse de rentabilit\u00e9 sur mesure pour vos magasins avant le d\u00e9but de la cohue des F\u00eates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour r\u00e9pondre \u00e0 chaque appel client pendant la p\u00e9riode des F\u00eates, les d\u00e9taillants combinent un AI Agent qui traite instantan\u00e9ment les questions courantes, un syst\u00e8me t\u00e9l\u00e9phonique infonuagique qui ajuste sa capacit\u00e9 \u00e0 la demande, un routage intelligent entre magasins et des suivis par SMS. R\u00e9sultat : aucune attente, aucune vente perdue.<\/p>\n","protected":false},"author":5,"featured_media":8744,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[131,127,156,159,133],"tags":[],"class_list":["post-8605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assistant-virtuel-ia","category-centre-de-contact-ip","category-commerces-de-detail","category-industries","category-sms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9pondre \u00e0 chaque appel client pendant les F\u00eates | Voysis<\/title>\n<meta name=\"description\" content=\"Les pics d&#039;appels des F\u00eates co\u00fbtent des ventes. Voyez comment VoysisOne de Voysis r\u00e9pond \u00e0 chaque appel gr\u00e2ce \u00e0 l&#039;IA, aux SMS et \u00e0 Cisco.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9pondre \u00e0 chaque appel client pendant les F\u00eates | Voysis\" \/>\n<meta property=\"og:description\" content=\"Les pics d&#039;appels des F\u00eates co\u00fbtent des ventes. Voyez comment VoysisOne de Voysis r\u00e9pond \u00e0 chaque appel gr\u00e2ce \u00e0 l&#039;IA, aux SMS et \u00e0 Cisco.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/\" \/>\n<meta property=\"og:site_name\" content=\"Voysis\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-30T14:54:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-30T15:35:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/holiday-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Catherine Foglia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Catherine Foglia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"R\u00e9pondre \u00e0 chaque appel client pendant les F\u00eates | Voysis","description":"Les pics d'appels des F\u00eates co\u00fbtent des ventes. Voyez comment VoysisOne de Voysis r\u00e9pond \u00e0 chaque appel gr\u00e2ce \u00e0 l'IA, aux SMS et \u00e0 Cisco.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00e9pondre \u00e0 chaque appel client pendant les F\u00eates | Voysis","og_description":"Les pics d'appels des F\u00eates co\u00fbtent des ventes. Voyez comment VoysisOne de Voysis r\u00e9pond \u00e0 chaque appel gr\u00e2ce \u00e0 l'IA, aux SMS et \u00e0 Cisco.","og_url":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/","og_site_name":"Voysis","article_published_time":"2026-09-30T14:54:14+00:00","article_modified_time":"2026-09-30T15:35:28+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/holiday-1024x576.png","type":"image\/png"}],"author":"Catherine Foglia","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Catherine Foglia","Dur\u00e9e de lecture estim\u00e9e":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#article","isPartOf":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/"},"author":{"name":"Catherine Foglia","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/person\/d1c2f1baf615f663f6bdd349be23f070"},"headline":"R\u00e9pondre \u00e0 chaque appel client pendant la p\u00e9riode des F\u00eates : le guide du commerce de d\u00e9tail","datePublished":"2026-09-30T14:54:14+00:00","dateModified":"2026-09-30T15:35:28+00:00","mainEntityOfPage":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/"},"wordCount":1460,"publisher":{"@id":"https:\/\/voysisone.com\/fr\/#organization"},"image":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#primaryimage"},"thumbnailUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/christmas.png","articleSection":["Assistant virtuel IA","Centre de contact","Commerces de d\u00e9tail","Industries","SMS"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/","url":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/","name":"R\u00e9pondre \u00e0 chaque appel client pendant les F\u00eates | Voysis","isPartOf":{"@id":"https:\/\/voysisone.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#primaryimage"},"image":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#primaryimage"},"thumbnailUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/christmas.png","datePublished":"2026-09-30T14:54:14+00:00","dateModified":"2026-09-30T15:35:28+00:00","description":"Les pics d'appels des F\u00eates co\u00fbtent des ventes. Voyez comment VoysisOne de Voysis r\u00e9pond \u00e0 chaque appel gr\u00e2ce \u00e0 l'IA, aux SMS et \u00e0 Cisco.","breadcrumb":{"@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#primaryimage","url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/christmas.png","contentUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/09\/christmas.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/voysisone.com\/fr\/repondre-appels-clients-fetes-commerce-detail\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/voysisone.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Industries","item":"https:\/\/voysisone.com\/fr\/category\/industries\/"},{"@type":"ListItem","position":3,"name":"R\u00e9pondre \u00e0 chaque appel client pendant la p\u00e9riode des F\u00eates : le guide du commerce de d\u00e9tail"}]},{"@type":"WebSite","@id":"https:\/\/voysisone.com\/fr\/#website","url":"https:\/\/voysisone.com\/fr\/","name":"Voysis One","description":"Communication Solutions","publisher":{"@id":"https:\/\/voysisone.com\/fr\/#organization"},"alternateName":"Voysis","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/voysisone.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/voysisone.com\/fr\/#organization","name":"Voysis One","url":"https:\/\/voysisone.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/01\/favicon-1.png","contentUrl":"https:\/\/voysisone.com\/wp-content\/uploads\/2026\/01\/favicon-1.png","width":512,"height":512,"caption":"Voysis One"},"image":{"@id":"https:\/\/voysisone.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/voysisone.com\/fr\/#\/schema\/person\/d1c2f1baf615f663f6bdd349be23f070","name":"Catherine Foglia","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/11d93108277792e138b1134c076ee324e1f2eab94eda1d61cd3f67500936d056?s=96&d=mm&r=g","caption":"Catherine Foglia"}}]}},"_links":{"self":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/comments?post=8605"}],"version-history":[{"count":3,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8605\/revisions"}],"predecessor-version":[{"id":8622,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/posts\/8605\/revisions\/8622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/media\/8744"}],"wp:attachment":[{"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/media?parent=8605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/categories?post=8605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voysisone.com\/fr\/wp-json\/wp\/v2\/tags?post=8605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}