{"id":8654,"date":"2026-10-05T11:15:39","date_gmt":"2026-10-05T15:15:39","guid":{"rendered":"https:\/\/voysisone.com\/?p=8654"},"modified":"2026-10-05T11:55:27","modified_gmt":"2026-10-05T15:55:27","slug":"patients-raccrochent-clinique","status":"publish","type":"post","link":"https:\/\/voysisone.com\/fr\/patients-raccrochent-clinique\/","title":{"rendered":"Pourquoi les patients raccrochent, et comment les garder en ligne"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8654\" class=\"elementor elementor-8654 elementor-8653\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5b589 e-con-full e-flex e-con e-parent\" data-id=\"6c5b589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-982cf7f elementor-widget elementor-widget-heading\" data-id=\"982cf7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand le t\u00e9l\u00e9phone ne d\u00e9rougit pas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f972d26 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f972d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Voysis propulse les communications des cliniques m\u00e9dicales \u00e0 travers sa plateforme VoysisOne, qui unifie la t\u00e9l\u00e9phonie infonuagique, le centre de contact, le texto et l'Agent IA sur l'infrastructure Cisco.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85dd9f9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"85dd9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les patients raccrochent \u00e0 cause de l'attente, des menus vocaux complexes, du silence hors heures et des transferts rat\u00e9s. Le rappel automatique et l'Agent IA de VoysisOne \u00e9liminent chacun de ces irritants.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93c8970 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"93c8970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les organisations qui utilisent les solutions Voysis propuls\u00e9es par Cisco ont atteint jusqu'\u00e0 304 % de ROI sur trois ans (Forrester TEI), avec le soutien humain 24\/7 d'un Partenaire Cisco \u00c9lite.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737f07b elementor-widget elementor-widget-text-editor\" data-id=\"737f07b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Nous sommes \u00e0 la mi-d\u00e9cembre. Le magasin est plein \u00e0 craquer, la file \u00e0 la caisse se rend jusqu&#8217;au fond et le t\u00e9l\u00e9phone sonne depuis quatre minutes. Au bout du fil, une cliente veut savoir s&#8217;il vous reste le cadeau qu&#8217;elle cherche. Personne ne r\u00e9pond. Vingt minutes plus tard, elle l&#8217;ach\u00e8te ailleurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad52de elementor-widget elementor-widget-heading\" data-id=\"6ad52de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chaque appel abandonn\u00e9 est un patient qui attend encore des soins<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba739d9 elementor-widget elementor-widget-text-editor\" data-id=\"ba739d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Il est 8 h 02, un lundi matin. Toutes les lignes de votre clinique s&#8217;allument en m\u00eame temps. Une patiente veut renouveler une ordonnance. Un p\u00e8re tente d&#8217;obtenir un rendez-vous pour son enfant fi\u00e9vreux. Une a\u00een\u00e9e veut confirmer l&#8217;heure de sa prise de sang. \u00c0 la r\u00e9ception, deux employ\u00e9es accueillent d\u00e9j\u00e0 des patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97d25f elementor-widget elementor-widget-text-editor\" data-id=\"c97d25f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Musique d&#8217;attente. \u00ab Tous nos agents sont occup\u00e9s. \u00bb Clic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08db513 elementor-widget elementor-widget-text-editor\" data-id=\"08db513\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Pour une clinique, un appel abandonn\u00e9 n&#8217;est pas qu&#8217;une statistique. C&#8217;est un rendez-vous manqu\u00e9, un suivi oubli\u00e9 ou un patient qui se tourne vers une autre clinique ou l&#8217;urgence. C&#8217;est aussi une r\u00e9ceptionniste qui devra rappeler plus tard, avec du temps qu&#8217;elle n&#8217;a pas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c75bc7 elementor-widget elementor-widget-text-editor\" data-id=\"5c75bc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">La bonne nouvelle : la plupart des raisons qui font raccrocher un patient sont pr\u00e9visibles. Donc \u00e9vitables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9474bc elementor-widget elementor-widget-heading\" data-id=\"b9474bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 raisons pour lesquelles vos patients raccrochent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-923bfb2 elementor-widget elementor-widget-heading\" data-id=\"923bfb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ils attendent sans savoir combien de temps<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9dc9b elementor-widget elementor-widget-text-editor\" data-id=\"7b9dc9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Attendre est frustrant. Attendre sans savoir combien de temps, c&#8217;est pire. Un patient qui appelle du travail, ou avec un enfant malade dans les bras, abandonne vite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9005e88 elementor-widget elementor-widget-heading\" data-id=\"9005e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le menu vocal ressemble \u00e0 un labyrinthe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a09afe7 elementor-widget elementor-widget-text-editor\" data-id=\"a09afe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">\u00ab Pour les rendez-vous, faites le 1. Pour les ordonnances, faites le 2. Pour la physioth\u00e9rapie, faites le 3\u2026 \u00bb Apr\u00e8s quatre niveaux, le patient est perdu. Il raccroche et rappellera peut-\u00eatre. Ou pas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a745751 elementor-widget elementor-widget-heading\" data-id=\"a745751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personne ne r\u00e9pond apr\u00e8s les heures d'ouverture<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e0b4b elementor-widget elementor-widget-text-editor\" data-id=\"d0e0b4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Beaucoup de patients appellent le soir, t\u00f4t le matin ou \u00e0 l&#8217;heure du d\u00eener, exactement quand la r\u00e9ception est ferm\u00e9e ou d\u00e9bord\u00e9e. Une bo\u00eete vocale pleine, c&#8217;est une porte ferm\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf0cd9 elementor-widget elementor-widget-heading\" data-id=\"6cf0cd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le transfert coupe, ou il faut tout r\u00e9p\u00e9ter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbe21c elementor-widget elementor-widget-text-editor\" data-id=\"2cbe21c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Le patient joint enfin quelqu&#8217;un, se fait transf\u00e9rer, et la ligne coupe. Ou alors, il r\u00e9p\u00e8te son nom, sa date de naissance et le motif de son appel \u00e0 trois personnes diff\u00e9rentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-093dd58 elementor-widget elementor-widget-heading\" data-id=\"093dd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La barri\u00e8re de la langue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9233d1f elementor-widget elementor-widget-text-editor\" data-id=\"9233d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Partout au Canada, et surtout au Qu\u00e9bec, les cliniques re\u00e7oivent des appels en fran\u00e7ais et en anglais. Un syst\u00e8me unilingue cr\u00e9e un malaise d\u00e8s la premi\u00e8re seconde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-475efc6 elementor-widget elementor-widget-heading\" data-id=\"475efc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment garder vos patients en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bff4331 elementor-widget elementor-widget-heading\" data-id=\"bff4331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remplacer l'attente par le rappel automatique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-763f709 elementor-widget elementor-widget-text-editor\" data-id=\"763f709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Le patient n&#8217;a pas \u00e0 rester en ligne. Le syst\u00e8me garde sa place dans la file et le rappelle d\u00e8s qu&#8217;une personne est disponible. Avec une <a href=\"https:\/\/voysisone.com\/solutions\/call-center-solutions\/\">solution de centre d&#8217;appels<\/a> moderne, cette fonction s&#8217;accompagne d&#8217;une annonce du temps d&#8217;attente estim\u00e9, sans mat\u00e9riel additionnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03f4f1c elementor-widget elementor-widget-heading\" data-id=\"03f4f1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondre \u00e0 chaque appel avec un Agent IA 24\/7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f1eb5a elementor-widget elementor-widget-text-editor\" data-id=\"9f1eb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Un <a href=\"https:\/\/voysisone.com\/solutions\/ai-agent\/\">Agent IA con\u00e7u pour les cliniques<\/a> r\u00e9pond d\u00e8s la premi\u00e8re sonnerie, en fran\u00e7ais ou en anglais. Il comprend le langage naturel (fini le \u00ab faites le 1 \u00bb), donne les heures d&#8217;ouverture, prend les demandes de rendez-vous et achemine l&#8217;appel vers la bonne personne. Les appels urgents ou d\u00e9licats sont transf\u00e9r\u00e9s au personnel, avec le contexte d\u00e9j\u00e0 not\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f53add1 elementor-widget elementor-widget-heading\" data-id=\"f53add1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Simplifier le parcours avec le routage intelligent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1d980 elementor-widget elementor-widget-text-editor\" data-id=\"7f1d980\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Le routage intelligent dirige chaque appel au bon endroit : rendez-vous, r\u00e9sultats, ordonnances ou facturation. Pour les cliniques multisites ou multidisciplinaires, une <a href=\"https:\/\/voysisone.com\/solutions\/contact-center-solutions\/\">plateforme de centre de contact<\/a> centralise tous les appels et r\u00e9partit la charge entre les points de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f022df elementor-widget elementor-widget-heading\" data-id=\"6f022df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9duire le volume d'appels gr\u00e2ce au texto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95de419 elementor-widget elementor-widget-text-editor\" data-id=\"95de419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Une bonne partie des appels concerne des confirmations, des rappels ou des changements de rendez-vous. Les <a href=\"https:\/\/voysisone.com\/solutions\/sms-business-services\/\">services de texto pour entreprises<\/a> les traitent par message, ce qui lib\u00e8re les lignes pour les patients qui ont vraiment besoin de parler \u00e0 quelqu&#8217;un.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448b90b elementor-widget elementor-widget-heading\" data-id=\"448b90b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que le gestionnaire TI doit savoir : fiable, s\u00e9curitaire et sans tracas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c4f36 elementor-widget elementor-widget-text-editor\" data-id=\"c2c4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><strong>Fiabilit\u00e9 :<\/strong> Le <a href=\"https:\/\/voysisone.com\/solutions\/business-phone-systems\/\">syst\u00e8me t\u00e9l\u00e9phonique d&#8217;affaires Webex<\/a> de VoysisOne repose sur l&#8217;infrastructure infonuagique de niveau entreprise de Cisco. Pas de PBX dans un placard, pas de mises \u00e0 jour manuelles. Si une clinique perd sa connexion Internet, les appels sont redirig\u00e9s vers des cellulaires ou un autre site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cabd88 elementor-widget elementor-widget-text-editor\" data-id=\"5cabd88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><strong>Confidentialit\u00e9 :<\/strong> Les cliniques g\u00e8rent des renseignements personnels de sant\u00e9. VoysisOne s&#8217;appuie sur les normes de s\u00e9curit\u00e9 de Cisco, dont le chiffrement des communications et le contr\u00f4le des acc\u00e8s, pour aider les cliniques \u00e0 respecter la LPRPDE et la Loi 25 au Qu\u00e9bec.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6932a61 elementor-widget elementor-widget-text-editor\" data-id=\"6932a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><strong>Int\u00e9gration :<\/strong> VoysisOne fonctionne avec Webex et Microsoft Teams. M\u00e9decins, infirmi\u00e8res et personnel administratif collaborent dans un seul outil, o\u00f9 qu&#8217;ils soient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9334ce6 elementor-widget elementor-widget-text-editor\" data-id=\"9334ce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><strong>Soutien :<\/strong> Quand un probl\u00e8me survient un samedi matin, ce n&#8217;est pas votre \u00e9quipe TI qui doit d\u00e9crocher. Les ing\u00e9nieurs de Voysis offrent un soutien humain 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373db6f elementor-widget elementor-widget-heading\" data-id=\"373db6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que la direction doit savoir : le vrai co\u00fbt d'un patient qui raccroche<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c284a elementor-widget elementor-widget-text-editor\" data-id=\"60c284a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Chaque appel abandonn\u00e9 peut repr\u00e9senter une plage horaire vide, du temps de professionnel perdu ou un patient qui ne revient pas. Ajoutez les heures que la r\u00e9ception passe \u00e0 rappeler et \u00e0 r\u00e9pondre aux m\u00eames questions. Ces co\u00fbts cach\u00e9s s&#8217;accumulent chaque semaine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-691248a elementor-widget elementor-widget-text-editor\" data-id=\"691248a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">VoysisOne agit des deux c\u00f4t\u00e9s de l&#8217;\u00e9quation :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17d6867 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"17d6867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Plus de revenus r\u00e9cup\u00e9r\u00e9s : chaque appel re\u00e7oit une r\u00e9ponse, m\u00eame hors heures.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8bea0 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4d8bea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des co\u00fbts d'exploitation r\u00e9duits : l'Agent IA et le texto absorbent les demandes r\u00e9p\u00e9titives, pour que le personnel se concentre sur les patients pr\u00e9sents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27a3b6e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"27a3b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des d\u00e9penses pr\u00e9visibles : un abonnement infonuagique remplace l'achat de mat\u00e9riel. Ouvrir une nouvelle clinique prend quelques jours, pas quelques mois.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc36456 elementor-widget elementor-widget-text-editor\" data-id=\"bc36456\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Selon l&#8217;\u00e9tude Total Economic Impact de Forrester, les organisations qui utilisent les solutions Voysis propuls\u00e9es par Cisco ont atteint jusqu&#8217;\u00e0 304 % de ROI sur trois ans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92105e5 elementor-widget elementor-widget-heading\" data-id=\"92105e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les cliniques font confiance \u00e0 Voysis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841324a elementor-widget elementor-widget-text-editor\" data-id=\"841324a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Depuis plus de 18 ans, Voysis b\u00e2tit des infrastructures de communication pour des organisations qui ne peuvent pas se permettre une ligne muette. Aujourd&#8217;hui, plus de 500 clients \u00e0 travers le monde comptent sur Voysis, avec un taux de satisfaction de 93 % \u00e0 94 % et une couverture mondiale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14943d6 elementor-widget elementor-widget-text-editor\" data-id=\"14943d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Voysis est le plus grand Partenaire Cisco \u00c9lite au monde, travaille avec Microsoft Teams et Webex, et a re\u00e7u la reconnaissance Gartner\u00ae Peer Insights\u2122 Customer&#8217;s Choice pour Cisco.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d84237a elementor-widget elementor-widget-text-editor\" data-id=\"d84237a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Les patients ne raccrochent pas par impatience. Ils raccrochent parce que le syst\u00e8me ne leur laisse pas le choix. Avec le rappel automatique, un Agent IA bilingue 24\/7 et le soutien de Voysis, VoysisOne transforme chaque appel en rendez-vous confirm\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24e41ce elementor-widget elementor-widget-text-editor\" data-id=\"24e41ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\n<div>\n<p dir=\"ltr\">Combien d&#8217;appels votre clinique a-t-elle manqu\u00e9s cette semaine? L&#8217;\u00e9quipe Voysis peut vous le dire, et vous montrer comment les r\u00e9cup\u00e9rer. <strong><a href=\"https:\/\/voysisone.com\/solutions\/ai-agent\/\">R\u00e9servez une d\u00e9mo de l&#8217;Agent IA VoysisOne pour votre clinique<\/a><\/strong> et obtenez une analyse de rentabilit\u00e9 adapt\u00e9e \u00e0 votre pratique.<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Longues attentes, menus t\u00e9l\u00e9phoniques complexes, appels sans r\u00e9ponse apr\u00e8s les heures d&#8217;ouverture : vos patients raccrochent et prennent rendez-vous ailleurs. Voici pourquoi, et comment les cliniques gardent chaque patient en ligne gr\u00e2ce au rappel automatique, \u00e0 un Agent IA bilingue 24\/7 et au routage intelligent.<\/p>\n","protected":false},"author":5,"featured_media":8746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[131,127,157,159,133],"tags":[],"class_list":["post-8654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assistant-virtuel-ia","category-centre-de-contact-ip","category-cliniques-medicales","category-industries","category-sms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi les patients raccrochent (et comment l&#039;\u00e9viter) | Voysis<\/title>\n<meta name=\"description\" content=\"Attente, menus complexes, appels manqu\u00e9s : d\u00e9couvrez 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